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Mack Trucks has expanded its GuardDog Connect telematics system to include Allison Transmission monitoring across its full powertrain lineup. The move follows a pilot program that Mack says received 100% satisfaction from participants.
The system integrates Allison Diagnostic Trouble Code data and other performance parameters directly into GuardDog Connect’s 24/7 monitoring service. By consolidating communication through Mack, customers avoid navigating multiple service providers.
“The program works very well,” said David Kutschinski, vice president of fleet and maintenance at Waste Pro USA, a pilot participant. “Critical alerts like an overheat or low oil pressure are delivered in real time, while other non-critical alerts are appropriately delayed because the system wants to see if the code will correct itself before sending an alert. We utilize the notifications based on severity and find the information invaluable in our fleet maintenance activities.”
Eagle Rock Concrete also participated, citing clearer insights into whether faults were transmission-only or chassis-related. Mack said these results reflect broader industry needs for integrated solutions across mixed fleets.
The enhanced service includes fault code interpretation, streamlined service coordination and immediate access for existing customers with compatible vehicles.
