CraneWorks Promotes Three in Product Support Roles

Johnston	St. John	Conway

Jan. 16, 2022 – CraneWorks Inc., Houston, Texas, has promoted Gene Johnston to vice president of product support.

In this new role, Johnston leads the company’s parts and service teams in CraneWorks’ nine brick-and-mortar locations as well as at several remote service locations.

Johnston previously was the company’s director of the Parts and Service divisions throughout the United States.

“CraneWorks is excited to announce the expansion of Gene’s role and his increased responsibilities,” said Keith Ayers, CraneWorks’ chief executive officer. “Since joining the team, Gene has focused on making tactical decisions to grow both of his departments, and in doing so has created a model where the customer gets the best service possible on a wide range of lifting equipment at competitive prices.”

Ayers added that CraneWorks’ parts and service teams are operating in a way that is rarely seen in the equipment dealer world. “The service and parts changes, expansions, and acquisitions over the last three years have led not only to best in class groups, but also to a better experience for new and existing customers purchasing capital goods.”

St. John, Conway Also Promoted
The company also has promoted Kevin St. John to national parts director and Chris Conway to national service manager.

“Since joining the company, Kevin St John has challenged the status quo by increasing stocking levels, creating multiple layers of parts sourcing in a supply-shorted market, instilled a ‘never say no’ culture, and created an atmosphere at his home branch that any company would be proud of,” said Johnston. “We are honored and excited for Kevin to continue that work throughout the rest of the company.”

Commenting on Conway’s promotion, Johnston said, “Chris Conway worked with multiple

branches throughout the company over the last year helping to track trends, coordinated large customer projects, and was an additional resource to our service personnel. Everything Chris has been involved in has improved our customers’ experience.”

CraneWorks is a dealer for multiple lines of lifting and handling equipment and a leading provider of parts and service for lifting equipment in the United States. It currently has nine brick-and-mortar locations, 35 parts personnel, 46 field technicians, and more than 80 shop technicians.